Frequently Asked Questions

Our standard MOQ varies by product type. For finished mattresses, the typical MOQ is 50-100 units per model. For spring units and components, lower quantities are available. Contact our sales team for specific requirements.

Standard mattress production lead time is 14-21 working days after order confirmation and deposit receipt. Spring units and components typically ship within 7-10 working days. Custom or large-volume orders may require additional time.

We offer vacuum rolled compression in carton boxes (ideal for e-commerce and retail), flat compression on pallets (for wholesale), and SKD/component-based shipping for maximum container efficiency. Custom packaging is available for private-label orders.

Yes, we provide product samples for evaluation. Sample production typically takes 7-10 days. Sample fees may apply and are often credited against future orders. Shipping costs are the responsibility of the buyer.

Our products meet major international standards including ISO 9001, CertiPUR-US, OEKO-TEX Standard 100, CFR 1633, BS 7177, and REACH compliance. We can provide compliance documentation upon request.

Absolutely. As an OEM/ODM manufacturer, we work with you to customize firmness levels, dimensions, material combinations, and specifications to meet your specific market requirements.

We support FOB, CIF, and DDP shipping terms. Our logistics team can coordinate container booking, documentation, and customs clearance to ensure smooth delivery to your destination port or warehouse.

Simply contact us through our inquiry form, email, or phone. Our sales team will discuss your requirements, provide product recommendations and pricing, and guide you through the sampling and ordering process.

Our mattresses come with a 10-year warranty on the internal spring structure and 5-year warranty on foam and comfort layers. We stand behind our products and provide after-sales support for any manufacturing defects.

Yes, we offer label design, packaging artwork, and product documentation support for private-label customers. Our team can help ensure your branding meets retail requirements in your target markets.